Already a policyholder
Four things you can do without waiting on hold.
Billing, claims, certificates and ID cards. The office is open Monday to Friday, 9:00 AM to 5:00 PM, and every one of these starts with a call or an email.
Billing & Payments
Find billing and payment info
Payments on your policy go to the carrier that wrote it, not to the agency directly. Call the office and the team will point you to the exact billing or payment page for your own carrier so you are not guessing which of the 27 companies to look for.
Submit a Claim
File a claim
A claim is filed with the carrier that wrote the policy, not with the agency. The agency's job is to make sure you are filing it in the right place, then stay involved while the carrier handles it. Call before you search for a claims number online.
Certificate Request
Request a certificate of insurance
The most common request for a business policyholder, and often the most urgent one. Send the details below and a certificate can usually be turned around fast.
Request ID Cards
Get an ID card
For a car, boat or motorcycle policy. Call or email with the policy details and an ID card request goes out the same way.
The one contractors need by Friday
What to include in a certificate request.
A certificate of insurance goes out faster when the request already has everything the general contractor or property owner is going to ask for. Send these four things with the request:
The job name
So the certificate can be matched to the right project.
The certificate holder's exact legal name and address
A close guess is not good enough. Property managers and general contractors reject certificates over a mismatched name or address.
The limits required
If the job has a contract that states minimum coverage limits, send that page along with the request.
Whether additional insured or waiver of subrogation is being demanded
These are separate endorsements from the certificate itself, and leaving one off a request is the most common reason a certificate has to be reissued.
Which carrier wrote your policy
Twenty-seven possible answers.
Because Reynolds is independent, a billing question or a claim can land with any one of 27 carriers, including Travelers, The Hartford, Progressive, Safeco, Brotherhood Mutual and GuideOne. If you are not sure which company holds your policy, call the office rather than guessing at a claims number online.
- Travelers
- The Hartford
- Progressive
- Safeco
- Grange
- Philadelphia
- Zurich
- Selective
- State Auto